Strategic Communications Consultancy

strategic communications solutions To succeed, you need to focus on your business operation. But what about your impact on the people that influence your business - your stakeholders – such as customers, suppliers, regulators, government, media and staff. And what about the impact they have on you?

Like it or not, this stuff can get in the way, cause problems and create new challenges. If you’re faced with a problem or challenge that has a communications dimension – and let’s face it, most of them have – then it can help to get an objective view; someone from the outside who’ll provide honest insights and common sense, practical advice.

In practice, we can:

Review the effectiveness of your communications
Develop a communications strategy or plan – and help you deliver it
Conduct a reputation audit to find out what your stakeholders really think
Support you in managing a period of change and uncertainty
Consult with groups and individuals that make a difference to your business
Provide communications effectiveness training for your staff
Help you to deal effectively with a crisis or issue
Develop key messages and a distinctive tone of voice for your business
Manage a launch, campaign or other initiative

This can be combined with other communications services if required.

When taking a strategic approach to any issue, we find that research helps. We provide:

Telephone surveys and depth interviews
Focus groups
Face-to-face interviews and surveys
Online and e-mail surveys
Desk research

Examples of research we've conducted for clients include:

Research to identify the key worries and concerns of local communities
Telephone interviews with engineering companies to assess their attitudes towards training
Focus groups to assess the effectiveness of a large charity's work with its volunteers
A street survey of shoppers to discover satisfaction levels
Executive interviews to help assess the reputation of a professional membership body with key stakeholders
A telephone survey of primary and secondary schools to find out attitudes towards the management of national tests
An online questionnaire to find out opinions about a museum
Desk research to understand the nature and extent of education and training available to 14-16 year olds outside of the national curriculum
Face to face interviews and focus groups to gauge attitudes towards mental health issues in a university

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